Orders ship within 1-2 business days. Once shipped:

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-3 business days (available at checkout)

You'll receive tracking information via email as soon as your order ships.

Yes! We offer FREE standard shipping to all addresses in the lower 48 United States on every order. No minimum purchase required.

Note: Alaska, Hawaii, and US territories may incur additional shipping charges calculated at checkout.

If your order hasn't shipped yet, we can help! Contact us immediately at support@motorbox.com or call [phone number].

Once an order ships, we cannot modify it, but you can return items using our free return process.

Currently, we only ship within the United States. We're working on international shipping options—stay tuned!

First, check with neighbors or building management. Sometimes carriers mark packages as delivered slightly before actual delivery.

If 24 hours pass and you still don't have it, contact us right away at support@motorbox.com. We'll work with the carrier to locate your package or send a replacement.

Orders ship in plain boxes with MotorBox return address. Product names are not visible on the exterior packaging.

We offer a 60-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it within 60 days of delivery for a full refund.

Returns must be:

• In original condition (unused or gently used for fit testing)
• In original packaging when possible
• Free from permanent modifications

Easy! Just follow these steps:

1. Email support@motorbox.com with your order number and reason for return
2. We'll send you a prepaid return shipping label within 24 hours
3. Pack the item securely and drop it off at any shipping location
4. Once we receive and inspect your return, we'll process your refund within 3-5 business days

Nope! We provide FREE return shipping labels for all returns within the lower 48 states. We want you to shop with confidence.

Absolutely! Contact us at support@motorbox.com and let us know what you'd like to exchange. We'll send you the new item and provide a return label for the original product.

Once we receive your return:

• Inspection: 1-2 business days
• Refund processing: 3-5 business days
• Bank/card processing: 3-7 business days (varies by institution)

You'll receive an email confirmation when your refund is processed.

Contact us immediately at support@motorbox.com with photos of the damage. We'll send a replacement right away at no cost to you.

Manufacturing defects are covered under our warranty—you shouldn't have to wait or pay for our mistake.

Every product page has a vehicle selector. Simply enter:

• Year
• Make
• Model
• Trim/Configuration (if applicable)

Our system will confirm fitment before you add to cart. If you're unsure about your trim level, contact us—we'll help verify fit.

We guarantee our products will fit your vehicle when you've correctly entered your vehicle information. If a product doesn't fit due to an error on our end, we'll:

1. Send the correct product at no charge, OR
2. Provide a full refund plus return shipping

Your satisfaction is guaranteed. Period.

No problem! You can return the product within 60 days using our free return process. We'll help you order the correct fitment.

Pro tip: Double-check your vehicle's trim level and seat configuration before ordering. Check your door jamb sticker or owner's manual if you're unsure.

Most MotorBox products are designed for DIY installation:

• Seat Covers: 15-30 minutes per seat, no tools required
• Floor Mats: Instant—just place and go
• Tonneau Covers: 15-45 minutes, basic hand tools included

We provide detailed instructions with every product, plus video guides on our YouTube channel for most popular vehicles.

Yes! Visit our YouTube channel (MotorBox Official) for step-by-step installation guides. Can't find your specific vehicle? Email us at support@motorbox.com—we'll walk you through it.

You can absolutely install them yourself! Our products are designed for easy DIY installation. That said, if you prefer professional installation, any automotive upholstery shop or truck accessory installer can handle it.

Yes! Our seat covers are designed with airbag compatibility in mind. Side airbags will deploy through the cover material safely.

IMPORTANT: Always verify airbag compatibility for your specific vehicle on the product page or contact us before purchase.

All MotorBox products come with a 2-YEAR WARRANTY against manufacturing defects, including:

• Material defects (tears, rips, separation not caused by misuse)
• Stitching failure
• Hardware failure (buckles, clips, zippers)
• Color fading beyond normal wear
• Elastic/strap deterioration

Normal wear and tear, damage from:

• Accidents or impacts
• Chemical damage (harsh cleaners, bleach, etc.)
• Pet damage (claws, teeth)
• Knife/sharp object cuts
• Fire, flood, or extreme weather events
• Improper installation or modification
• Commercial/fleet use (contact us for commercial warranty options)

Contact us at support@motorbox.com with:

• Your order number
• Photos of the defect
• Description of the issue

We'll review your claim within 24-48 hours. If approved, we'll send a replacement at no cost to you.

No, our warranty is non-transferable and only applies to the original purchaser. However, the new owner can still purchase products from us with full warranty coverage!

We specialize in soft roll-up tonneau covers. These covers feature:

• Vinyl construction (weather-resistant)
• Roll-up design for easy bed access
• Low-profile appearance
• Lightweight (removable when needed)
• Secure mounting system

Our tonneau covers are highly water-resistant and will keep your truck bed dry in most conditions (rain, snow, car washes).

However, like most soft roll-up covers, they are not 100% waterproof in extreme conditions (heavy downpours, pressure washing directly on seams). For sensitive cargo, we recommend additional protection like dry bags or plastic bins.

Yes! Our tonneau covers are designed to withstand automatic car washes. We recommend:

• Using touchless or soft-cloth car washes
• Avoiding high-pressure "jet" washes directly on cover seams
• Rolling the cover up if you're concerned (takes 30 seconds)

Super easy:

1. Unsnap or unclip the cover from the bed rails
2. Roll the cover toward the cab
3. Secure with built-in straps or storage bag (included)

Takes about 30 seconds. Check out our installation video for a demonstration.

Yes! Soft roll-up tonneau covers can improve fuel efficiency by reducing aerodynamic drag. Real-world improvements vary (typically 5-10% highway MPG improvement) depending on driving style and conditions.

Absolutely! Our tonneau covers are compatible with:

• Drop-in bed liners
• Spray-in bed liners (LINE-X, Rhino Liner, etc.)
• Bed mats
• Most bed accessories

Our soft roll-up covers provide visual security (out of sight, out of mind) but are not theft-proof. They deter casual theft and keep items hidden, but can be cut with a knife.

For maximum security, we recommend:

• Keeping valuables out of sight
• Combining with a locking tailgate
• Using additional cable locks for expensive cargo

Every tonneau cover includes:

• The cover (pre-assembled)
• Mounting hardware (clamps, rails, etc.)
• Installation instructions
• Storage straps for rolled-up position
• 2-year warranty

Easy maintenance:

• Rinse with water regularly to remove dirt/debris
• Use mild soap and soft brush for stubborn dirt
• Avoid harsh chemicals, bleach, or abrasive cleaners
• Apply vinyl protectant (303 Aerospace, Armor All) every 2-3 months
• Store rolled up when not in use for extended periods

We don't recommend it. The cover should be either:

• Fully closed and secured, OR
• Fully rolled up and secured near the cab

Partial opening may cause wind damage or flapping at highway speeds.

We accept:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Absolutely. We use industry-standard SSL encryption and PCI-compliant payment processing. We never store your full credit card information on our servers.

Yes! Select "Pay in 4" or financing options at checkout through:

• Shop Pay Installments
• Affirm (for larger purchases)

Subject to credit approval. See terms at checkout.

We strive to offer the best value in the industry. If you find a lower price on an identical product from an authorized retailer, contact us at support@motorbox.com—we'll do our best to work with you.

Yes! If you're ordering for multiple vehicles (fleet, business, organization), contact us at wholesale@motorbox.com for special pricing.

For regular cleaning:

• Vacuum loose dirt and debris
• Wipe with damp cloth and mild soap
• For tough stains: use leather/vinyl cleaner appropriate for your material
• Air dry (avoid direct heat)

Never use: bleach, harsh chemicals, or abrasive scrubbers

SEAT COVERS: No. Machine washing can damage materials, stitching, and hardware. Spot clean only.

FLOOR MATS: Most can be hosed down and air dried. Check product care instructions included with your order.

Our products have UV-resistant coatings, but you can extend their life:

• Use window tint or sunshades when parked
• Apply vinyl/leather protectant every 2-3 months (303 Aerospace recommended)
• Avoid parking in direct sunlight for extended periods when possible

Try these steps:

1. Clean thoroughly with appropriate cleaner
2. Apply a quality leather/vinyl conditioner
3. Buff with microfiber cloth
4. Apply UV protectant

This should restore appearance and protect against future wear.

We're here to help!

• 📧 Email: support@motorbox.com (Response within 24 hours)
• 📱 Phone: 323-585-4949 (Mon-Fri, 9am-6pm PT)
• 💬 Live Chat: Available on our website (Mon-Fri, 9am-6pm PT)

Monday - Friday: 9:00 AM - 6:00 PM Pacific Time
Saturday - Sunday: Closed (emails answered Monday morning)

Reach out! We love hearing from customers. Email us at support@motorbox.com or use the live chat on our website. Our team of truck enthusiasts is ready to help.